Resources

What Are Custom Items?

Custom items (also called one-off items) are temporary items you can add directly to a quote without first creating them in your item catalogue. They're ideal for one-time requests — a bespoke dessert for a wedding, a specific piece of equipment the client has asked for, or a beverage you don't normally stock.

Custom items won't be saved to your permanent item list. They only exist on the quote they're added to.

Adding a One-Off Item to a Quote

When creating or editing a quote, go to the items page (step 2) and select the category you want to add an item to — Menu, Beverages, Equipment, or any other category. At the bottom of the item list you'll see a + Add one-off item button.

Click it and fill in the details:

• Item name — what should appear on the quote
• Price — the unit price for this item
• Quantity — how many you need
• Delivery temperature — hot or cold, if applicable
• Chef notes — any preparation instructions
• Dietary codes — for food items, tag any relevant dietary information
• Presentation style — if your account uses presentation styles

The item is added to the quote immediately and behaves just like any catalogue item — it appears on the printed quote, in dockets, and in all reports.

One-Off Packages

Sometimes you need to build a package from scratch for a specific event rather than using a pre-configured one. One-off packages let you create a custom package directly on the quote without adding it to your permanent package list.

Creating a One-Off Package

On the items page of the quote, click the Packages tab. You'll see a Create one-off package button alongside your regular packages. Click it to open the package modal.

Fill in the package details:

• Package name — give it a descriptive name for this event
• Price per guest — the per-head cost
• Number of guests — sets the total package price
• Description — optional notes that appear on the quote

The package starts empty. Use the Add Extra Items search to find items from your catalogue and add them, or click + Add one-off item to create custom items directly inside the package. Once you're happy, click Add to Order.

Adding Custom Items Inside a Regular Package

Regular packages can also accept additional items beyond what's pre-configured — if the package has the Allow additional items setting enabled. This is useful when a client wants the standard package but with a few extras thrown in.

Enabling Additional Items on a Package

Go to Items → Packages, edit the package you want to modify, and tick the Allow additional items checkbox. Once enabled, users adding this package to a quote will see the option to search for extra items or add one-off items within that package.

How It Works on the Quote

When adding a package that allows additional items, the package modal will show the standard package contents along with an Add Extra Items section. From here you can:

• Search for catalogue items to add on top of the package template
• Click + Add one-off item to create a custom item that lives inside the package

Additional items are tracked separately from the package's template items. The package price covers the pre-configured items, while additional items carry their own pricing.

How Custom Items Appear on Quotes

Custom items appear on the quote just like any other item — under their respective categories and menu headers. There's no visible difference to the customer between a catalogue item and a custom item, so your quotes stay clean and professional.

Tips

• If you find yourself adding the same custom item repeatedly, consider creating it as a permanent item in your catalogue instead
• Custom items are great for ad-hoc surcharges, special dietary requests, or unique equipment rentals
• One-off packages work well for events that don't fit your standard package templates — build exactly what the client needs without cluttering your package list
• Enable Allow additional items on packages where clients frequently request extras beyond the standard offering